Last Updated: 5 September 2026
These Terms and Conditions (“Terms”) govern your access to and use of the transcription, translation, and related services (the “Services”) provided by LEXUP, a platform owned and operated by YV Management Sdn Bhd (202201031032 (1476729-T)) (“Company”, “we”, “us”, or “our”). By submitting an order or otherwise engaging our Services, you (“Client”, “User”, or “you”) agree to these Terms.
AutoTranscript and AutoTranslate are automated services and do not include routine human review. Limited authorised staff access may occur when necessary for support, security, legal compliance, or a specific quality hold. Separately contracted Manual Services are human-delivered. We use commercially reasonable efforts, but automated Outputs may contain errors and must be checked against the source. They are not certified, authenticated, or represented as suitable for filing or admission in court without any independent verification or certification the relevant authority requires.
Subject to rights and guarantees that cannot lawfully be excluded, the Services are provided on an “AS IS” and “AS AVAILABLE” basis and we disclaim implied warranties to the maximum extent permitted by law. Nothing in these Terms excludes a mandatory statutory guarantee or remedy.
By submitting any audio, video, or text material (the “Source Content”) to the Company, you represent and warrant that:
(a) you are the sole owner of the Source Content or possess all necessary licenses, consents, and permissions to submit the Source Content for transcription and/or translation;
(b) the Source Content does not infringe upon the intellectual property, privacy, or other rights of any third party; and
(c) the Source Content does not contain material that is illegal, highly classified, defamatory, or obscene under the laws of Malaysia or your local jurisdiction.
The Client retains all right, title, and interest in and to the original Source Content and the resulting deliverables (the “Output”), subject to the full payment of all applicable fees. The Company retains all intellectual property rights in its software, algorithms, methodologies, platform interface, and pre-existing proprietary tools used to generate the Output.
Before submission, the order review displays the key service characteristics, full payable price, estimated delivery, and payment method. The displayed total includes all amounts charged for that order; no additional tax is charged unless it is expressly itemised before payment. You can correct your selections or remove files before confirming. Paid orders continue to DOKU’s hosted checkout, and after submission we display the order reference and status without delay.
DOKU receives payment and contact information at its hosted checkout. LEXUP receives transaction confirmation and limited billing details but does not receive or store card details.
Processing may begin immediately. Cancellation and fair remedies for a failed, defective, duplicate, or materially non-conforming delivery are governed by our Refund and Cancellation Policy. Nothing in these Terms limits a remedy required by applicable law.
The Company will protect Source Content and Output as described in our Privacy Policy. Automated-service files and Outputs are permanently deleted within 24 hours, while limited order, billing, consent, security, and legal records are retained separately where reasonably necessary. Customer Content is not used by LEXUP for model training or internal improvement; operational or de-identified telemetry may be used to improve the platform. Paid API provider terms state that API content is not used to train their models.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL LOSS, AND ITS TOTAL LIABILITY RELATING TO AN ORDER SHALL NOT EXCEED THE AMOUNT PAID FOR THAT ORDER.
This limitation does not apply to fraud, wilful misconduct, liability that cannot lawfully be excluded or limited, or any mandatory consumer or statutory remedy. It also does not remove the fair defect remedies stated in the Refund Policy.
To the extent permitted by applicable law, you will indemnify the Company against third-party claims and reasonable losses caused by your unlawful Source Content, your material breach of these Terms, or your infringement of a third party’s intellectual-property or privacy rights. This obligation does not apply to the extent a claim results from the Company’s fraud, wilful misconduct, negligence, or breach of law, and it does not restrict any liability or remedy that cannot lawfully be excluded.
The Company shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond its reasonable control, including, but not limited to, acts of God, internet outages, server failures, governmental actions, war, terrorism, strikes, or labor disputes.
These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Malaysia.
We may update these Terms by posting a revised version and effective date. Changes apply prospectively and do not alter the terms governing an order we already accepted, unless the change is required by law or you expressly agree to it. Continued use after the effective date constitutes acceptance only for later use and later orders.
