1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies do not typically contain personal information that directly identifies you, but they may be linked to personal information that we store about your usage.

2. Cookies We Use

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 uses the following cookies:

These cookies do not identify you by name, but they assign a persistent unique identifier and may be linked to other usage data, so they are treated as personal data rather than anonymous information. We use them to understand aggregate usage patterns — such as the number of visitors to the site, where visitors have come from, and the pages they visited — so we can improve how our website works and the services we offer.

Analytics data collected through these cookies is transferred to and processed by Google on servers that may be located outside Malaysia, including the United States. For more information on the cross-border transfer of your personal data, please see our Privacy Policy.

3. Essential Storage

In addition to cookies, we use your browser’s localStorage to store a session identifier. This is not a cookie but serves a functional purpose:

• Session ID: A randomly generated identifier stored in localStorage that allows us to associate your uploads, orders, and transcription or translation jobs with your browser session. This enables you to access your orders without creating an account. This data is stored locally on your device and is not transmitted to any third-party service.

4. How to Manage Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of some parts of our website.

To manage cookies in popular browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

You can also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

5. Your Consent

By continuing to use our website, you consent to the placement of cookies on your device as described in this Cookie Policy. If you do not wish to accept cookies, you may disable them in your browser settings as described above, though this may affect certain features of the website.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at: