Effective for services provided by LEXUP®, operated by YV Management Sdn Bhd (202201031032 (1476729-T))
Last Updated: 5 September 2026
Automated processing may start immediately and Manual Services may reserve staff time. A change of mind after processing or assigned work begins will not normally qualify for a refund. This does not affect mandatory rights or the fair remedies below.
Automated transcription and translation normally begin immediately after payment, so they cannot ordinarily be cancelled for change of mind. If we do not deliver, charge you more than once, or the delivered service is defective or materially does not conform to the paid order, notify us promptly with the order reference and details. After reasonable assessment, we will provide an appropriate remedy, which may be correction, re-performance, credit, partial refund, or full refund depending on severity and what applicable law requires.
Manual Services are separately contracted and performed by humans. If we receive a cancellation before work is assigned or begun, we will refund or credit the uncommitted portion after deducting reasonable, disclosed work or costs already incurred. Once work begins, any remedy will reflect work completed, committed costs, the contract, and applicable law.
Please report a claimed defect or material nonconformance as soon as reasonably practicable, preferably within three business days, and identify the affected segments. We will assess the source quality, selected service, instructions, and Output fairly.
Where a defect or material nonconformance is established, we may correct or re-perform the affected work within a reasonable time. If correction or re-performance is unavailable, fails, or is not proportionate, we may provide an appropriate partial or full refund. Subjective style preferences or ambiguity caused by the source are not ordinarily defects, but mandatory legal remedies remain available.
Nothing in this Policy excludes liability or remedies that cannot lawfully be excluded, including those arising from fraud or wilful misconduct. Policy changes apply prospectively and will not reduce rights attached to an order already accepted, unless required by law or expressly agreed with you.
This Policy and any disputes or claims arising out of or in connection with its subject matter shall be governed by and construed in accordance with the laws of Malaysia. By engaging the Services, you irrevocably agree that the courts of Malaysia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Policy.
